BeerTender/Server
At Alibi Ale Works, we believe that our public houses are a key part of our success as it will likely be the first experience consumers have with our brand. Beertenders are responsible for ensuring that patrons feel welcomed, are well informed about beer choices and are served quickly and efficiently. Beertenders are also responsible for making sure that the beer served is of optimal quality and that the pub environment is comfortable and safe.
The ideal candidate is enthusiastic, knowledgeable and passionate about craft beer, provides exceptional customer service by personalizing experiences, has excellent communications skills, is comfortable in a sales role, and is an all-around team player.
The ideal candidate is enthusiastic, knowledgeable and passionate about craft beer, provides exceptional customer service by personalizing experiences, has excellent communications skills, is comfortable in a sales role, and is an all-around team player.
Duties and responsibilities
Job responsibilities include but are not limited to:
- Adhering to the schedule created by the Management Team and executing the duties and responsibilities assigned
- Ensuring that the beers on tap are acceptable to serve (temperature, carbonation, no off-flavors or aromas)
- Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently
- Politely and respectfully addressing customers’ questions about the brewery and beer, regardless of their knowledge or experience with craft beer
- Conforming to and enforcing alcohol service regulations (double-checking IDs when necessary, preventing overconsumption)
- Maintaining an exceptionally clean bar and taproom area
- Following Standard Operating Procedures (SOPs) for taproom operations
- Maintaining a pleasant taproom environment (temperature, music, cleanliness, conduct)
- Working towards continuous optimization of taproom operations by providing Managers and owners with timely and constructive feedback
- Expertly communicating the Alibi brewing philosophy and the uniqueness of each beer
- Playing the role of brand ambassador
Qualifications
Required:
- Must be able to read, write and speak English
- High School Diploma or equivalent
- Flexible schedule. Available to work evenings and weekends
- Prior bartending / service experience preferred
- Demonstrated knowledge of craft beer, including basic understanding of beer production (Cicerone Beer Server or similar certification preferred)
- Excellent communication skills
- Exceptional customer service skills
- Attention to detail and ability to multi-task
- Positive attitude and ability to work with a diverse set of people
- Basic familiarity with tablet-based POS systems and other web-based / MS Office software
- Ability to lift 35-50 lbs
- Ability to move full kegs with the aid of a dolly
- Aptitude for and desire to learn the mechanical workings of taproom equipment in order to address problems quickly and efficiently
- Grace under pressure
- Craft beer knowledge and appreciation, extended knowledge of beer a plus
- Prior job experience in brewery or tap room
- Certifications in related industry preferred, i.e. Cicerone
- Takes initiative for self-development in areas of craft beer and industry sales
what alibi employees can expect
At Alibi, we pride ourselves in creating a superb working environment.
As a member of the Alibi team, you can expect to be:
As a member of the Alibi team, you can expect to be:
- Compensated fairly based on responsibilities and position
- Involved in the evolution and growth of company
- Informed about company decisions and performance as well as your performance (via biannual performance reviews)
- Empowered to make decision that are in line with overall company goals
- Trusted to execute your duties responsibly and to be an ambassador of the brand
- Continuously challenged with increased levels of responsibility commensurate with outstanding performance
- Valued and appreciated for your contributions
- Promoted/rewarded for your efforts
- Provided with mentorship and learning opportunities related to craft beer
The selected candidate will be required to pass a post offer, pre-employment background check. And must obtain Alcohol and Food Serving Certification. To work for Alibi Ale Works, candidate must be a minimum of 21 year of age.